A service level agreement, or SLA, is a formal set of service commitments made to a customer by a service provider.A service level objective, or SLO, is a specific target for a service metric that is included in an SLA.
The DifferenceAn SLA is a formal document or statement that makes a commitment to customers. In many cases, an SLA is a binding contract that is mostly legal wordage by content.SLOs are the core content of an SLA that make specific and measurable commitments. An SLA may include many SLOs as targets for metrics such as uptime and customer satisfaction rate.
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A set of service commitments to a customer.
A target for a service metric. More about service management:
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