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sla vs slo
SLA vs SLO John Spacey, updated on
 The DifferenceAn SLA is a formal document or statement that makes a commitment to customers. In many cases, an SLA is a binding contract that is mostly legal wordage by content.SLOs are the core content of an SLA that make specific and measurable commitments. An SLA may include many SLOs as targets for metrics such as uptime and customer satisfaction rate.
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