Complexity Management Guide
John Spacey, October 03, 2017 updated on December 24, 2022
Complexity management is the process of measuring, monitoring, controlling and rationalizing business complexity. It is typically aimed at reducing accidental complexity and complexity that adds little value. Complexity typically has a cost. For example, a business process with thousands of steps is typically more costly that a process with hundreds of steps. Complexity can be reduced by restructuring, re-engineering and improving structures and processes. It can be controlled by governing initiatives that add complexity such as new systems projects, products and organizational roles. The following are common elements of complexity management.
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