Revenue
Increase total revenue by 15%.
Profitability
Improve gross margins to 45%.
Growth
Grow revenue by 8% in Q4 on a year-over-year basis.
Market Share
Increase market share to 18% of the ice cream market.
Customer Satisfaction
Achieve a customer satisfaction rating of 85% in customer surveys.
Customer Service
Reduce customer complaints by 90%.
Customer Loyalty
Increase loyal customers to 9,000 by Q2.
Customer Engagement
Increase retail visits to 10 million in November.
Cost Reduction
Reduce IT OPEX by 10% in the fiscal year.
Turnaround Time
Improve order fulfillment time to under 12 hours on average.
Process Improvement
Improve the billing process to generate monthly invoices within 12 hours of monthly close.
Product Development
Launch 3 new products with combined revenue of $750,000 per year.
Product Quality
Reduce product returns by 7%.
Time to Market
Improve the time to market of product updates to 2 months.
Budget
Deliver the ___ project with a budget variance of +/-5% or less.
Schedule
Deliver the ___ project within a schedule variance of +/-5%.
Productivity
Increase developer productivity to 10k lines of code per month.
Efficiency
Increase the utilization rate of data center space to 99%.
People & Planet
Reduce energy consumption by 70%.
Team Culture
Improve the onboarding process to help new hires to be productive immediately. Target: 95% of new hires pass probation period.
Administration
Streamline the hiring approvals process to get an answer to managers with 5 days.
Communication
Communicate a meeting agenda in advance of 100% of team meetings.
Professional Development
Attend at least 3 industry conferences to build relationships with customers, partners and industry influencers.
Stakeholder Satisfaction
Achieve stakeholder satisfaction of 90% for the __ project.
Employee Engagement
Reduce employee absenteeism by 15%.
Error Rate
Reduce the error rate of customer bills to 0.01%.
Mistakes
Improve the sales system to reduce data entry mistakes for customer information. Target: data quality of 100% for new accounts.
Customer Retention
Reduce customer attrition to less than 1% per month.
Presales
Deliver 400 qualified leads.
Sales
Improve win rate to 60% to close 1.2 million in revenue.
Customer Acquisition
Sign 100 new customers in April.
Sales Costs
Reduce customer acquisition costs to $40 per account.
Sales Efficiency
Increase sales efficiency to 600%.
Upselling
Improve the upsell rate to 3% of orders.
Marketing
Launch promotional campaigns to generate 500k visits to the ecommerce site in May.
Conversion Rate
Improve conversion rate to 2.4%.
Inventory Management
Reduce stockout rate to less than 0.1% of customer orders.
Products
Launch new color variations to improve sales of the __ product by 14%.
Promotion
Increase brand recognition to 50% of target market by Q4.
Pricing
Improve price competitiveness to increase revenue by 10% while maintaining average gross margins above 40%.
Distribution
Expand distribution into international markets to increase international sales revenue by 70%.
Branding
Improve top of mind brand awareness to 80%.
Reputation
Improve reviews to an average of 4.4 out of 5.
Management
Monitor and allocate workload efficiently to improve team performance. Target: improve throughput of change requests to 1,000 story points a month.
Risk Management
Manage IT risk to reduce risk exposure by $6 million.
Compliance
Achieve compliance with the ____ quality standard.
Safety
Achieve a safety incident rate of 0%.
Cybersecurity
Reduce level 1 and 2 cybersecurity incidents to 0.
Uptime
Improve the uptime of the sales system to 99.98%.
Professionalism
Respond to customer inquiries within 3 business hours.
Collaboration
Collaborate with the data services business unit to assess the feasibility of using their platforms internally. Target: deliver feasibility assessment in Q2.
Time Management
Reduce the duration of team meetings by 30% without reducing the agenda.
Analysis
Document the existing fulfillment process and identify gaps and opportunities for improvement.
Knowledge
Document standard operating procedures for troubleshooting billing errors.
Creativity
Reinvent the customer onboarding process to improve customer satisfaction with the process to 90%.
Training & Development
Ensure that all team members complete cybersecurity awareness training in Q1.
Research
Determine estimates for the unit costs of major competitors to support product development.
Customer Feedback
Engage customers to determine their pain points with the ___ product.
Reporting
Measure and report customer acquisition cost for wealth management clients.
Change
Sponsor changes to improve the usability of the inventory management system.
