SafetyUsing police records, a city performs an analysis of historical accidents involving its bicycle lanes, identifying a root cause for each accident over a 10 year period. They identify several flaws in the design of traffic features such as intersections as the root cause of multiple accidents.
Incident ManagementAn IT department determines a root cause for all significant IT incidents. When the root cause is a process, system or training issue a problem record is created. Problem records drive a robust problem management process that investigates, prioritizes and fixes problems. In this way, all fixable root causes are addressed in an ongoing process of improvement.
Reliability EngineeringA manufacturer of toys aims to establish a reputation for quality. The company performs accelerated life testing and determines a root cause for each product failure. Root causes are addressed by improving designs, materials and manufacturing processes.
Quality AssuranceAn organic food company investigates all customer complaints and determines a root cause. For example, if a customer complains that an apple juice has turned bad before its expiry date the team asks the customer to return the remaining items. Upon inspection, the team determines that a packaging machine didn't properly secure the lid on the beverage bottles. Using a lot number on the product they can identify the machine that caused the issue. Maintenance teams take a look and discover that it is improperly calibrated. The problem is fixed and several lots of beverages are recalled.
|Overview: Root Cause Analysis|
A systematic process of investigating the fundamental, underlying or initial causes of an incident, failure or problem.
Also Known As