A-Z Popular New Quality Search »
Quality
 
Related Guides
Quality Assurance

Quality Control

Quality Goals

Quality Management

Quality Metrics

Quality Risk

Build Quality

Material Quality

Quality Expectations

Quality Issues

Types Of Error

Value For Money

List of 230 Quality Factors

 , updated on
Quality is the value of a product, service or experience to customers. For things that are detached from customers, such as systems, quality is usually defined as fitness for purpose which simply means how well something does its job.
Definition of Quality
How well a product, service or experience fulfills its purpose and satisfies customers.
While the definition of quality is simple enough, actually achieving it can be complex. Quality includes aspects of design, build, quality assurance, service delivery and overall customer experience where any one misstep can result in quality failures. The following are common factors that can be critical to quality for a particular product or service.

Product Quality

Product quality is evaluated with respect to what customers need from a particular product and how well that product suits their preferences. This is also all about perceptions whereby factors such as brand image and the product's country of origin will tend to influence how customers feel about its quality.

Build Quality

The quality of manufacturing and craftsmanship that goes into a product or service. Build quality includes the quality of materials, components and parts and how well the end product is constructed and finished.

Design Quality

Design is the root of all quality. That is to say that it doesn't matter how well something is manufactured and tested if its design is low value to the customer. The measure of a design is how well it fills customer needs and suits their preferences in real world conditions. This requires engagement with the customer and understanding how products are used.

Conformance Quality

Conformance quality is how well each individual service interaction or unit of a product align to specifications and policies. In other words, it is not enough that you have a good design and generally high manufacturing standards, quality requires testing every unit that goes out the door and every interaction with a customer. In many cases, not every interaction and unit is tested but enough sampling is done to know that quality is generally high.

Service Quality

Where product quality is traditionally about delivering a standard item to all customers, service quality is the much more human task of delivering service experiences that each individual customer finds satisfying. This can be difficult to get right as it requires flexing to customer preferences, solving their problems and helping them to get value out of your offerings.

Experience Quality

Experience quality is the broadest possible view of quality from the customer perspective that includes any interaction or perception of a product or service. For example, the experience of walking into the lobby of a hotel that can include elements such as interior design, service interactions and general atmosphere such as sights and sounds.

Usability

Usability is the experience of using a product or service to achieve something. This can include everything from opening a package of candy to landing an aircraft with a set of controls and instruments. The quality of a user experience relates to both the pleasantness and productivity of that experience whereby user goals are achieved efficiently without much stress.
Next read: Quality Examples
More about quality:
Benchmarking
Branding
Conformance Quality
Cost Of Poor Quality
Credence Quality
Critical To Customer
Critical To Quality
Customer Satisfaction
Data Quality
Defect Density
Defect Rate
Defensive Design
Design Quality
Document Quality
Durability
Ease Of Use
Experience Quality
Figure Of Merit
Fit For Purpose
Imperfection
Information Quality
Non-Functional Testing
Operational Testing
Perceived Value
Planned Obsolescence
Pokayoke
Product Quality
Quality
Quality Assurance
Quality Control
Quality Culture
Quality Examples
Quality Improvement
Quality Management
Quality Metrics
Quality Objectives
Quality Of Life
Quality Policy
Quality Requirements
Quality Testing
Recovery Paradox
Regression Testing
Reliability
Reliability Engineering
Resilience
Reusability
Service Quality
Types of Quality
Usability
Acceptance Testing
Work Quality
If you enjoyed this page, please consider bookmarking Simplicable.
 

Quality Examples

A list of factors that customers use to evaluate quality.

Critical To Quality

A definition of critical to quality with examples.

Fit For Purpose

A way to define the ideal level of quality.

Quality Characteristics

An overview of quality characteristics with a list of examples.

Quality Meaning

An overview of quality.

Quality Metrics

The common types of quality metrics.

Quality Policy

A list of common elements of a quality policy.

Types of Quality

A list of quality types.

Service Quality

The primary types of service quality.

Testing

A list of common testing terms.

Errors

The common types of error with examples.

Quality Assurance

A few quality assurance techniques.

Quality Management

A complete overview of everything involved in quality management with examples.
The most popular articles on Simplicable in the past day.

New Articles

Recent posts or updates on Simplicable.
Site Map