ReturnsHandling customer returns of goods such as claims under a warranty.
Returns AvoidanceProcesses that seek to minimize returns such as support websites or local repair shop partners.
RemanufacturingBuilding products with a combination of reused, repaired and new parts.
RefurbishingReconditioning used goods for resale.
PackagingThe use of durable packaging that is reused by continuously returning it backwards in the supply chain. This may include packages that the customer uses and returns such as beverage bottles.
Unsold GoodsIn some cases, unsold goods may be returned by distribution partners according to the terms of their contract.
End-of-LifeAccepting goods at the end of their life for reuse and recycling.
Delivery FailureDeliveries that don't complete such as refusal of delivery by customers.
Rentals & LeasingCustomers returning things that are on loan such as an equipment rental.
Repairs & MaintenanceReturning things to the producer for repair and maintenance.
|Overview: Reverse Logistics|
Business processes that involve moving things from the customer back to the producer.