Returns
Handling customer returns of goods such as claims under a warranty.Returns Avoidance
Processes that seek to minimize returns such as support websites or local repair shop partners.Remanufacturing
Building products with a combination of reused, repaired and new parts.Refurbishing
Reconditioning used goods for resale.Packaging
The use of durable packaging that is reused by continuously returning it backwards in the supply chain. This may include packages that the customer uses and returns such as beverage bottles.Unsold Goods
In some cases, unsold goods may be returned by distribution partners according to the terms of their contract.End-of-Life
Accepting goods at the end of their life for reuse and recycling.Delivery Failure
Deliveries that don't complete such as refusal of delivery by customers.Rentals & Leasing
Customers returning things that are on loan such as an equipment rental.Repairs & Maintenance
Returning things to the producer for repair and maintenance.| Overview: Reverse Logistics | ||
Type | ||
Definition | Business processes that involve moving things from the customer back to the producer. | |
Related Concepts | ||
