Maintenance
Preventative and corrective maintenance of equipment deployed in the field. For example, commercial solar systems installed on the roofs of customer facilities.Customer Support
Supporting customers in the field. For example, servicing leased equipment.Sales
Cross-selling to customers in the field or identifying opportunities for sales teams.Utilization
Utilization of capital equipment. For example, a telecom company that redeploys infrastructure installed at a customer site when the customer cancels their service.Productivity
Scheduling, dispatching and monitoring employees in the field.Access
Scheduling access to facilities and sites including security authorizations. For example, scheduling access to telecom equipment installed at a customer data center.Health & Safety
Managing health and safety for a mobile workforce.Incidents
Incident and problem management. For example, emergency dispatch for elevator maintenance.Service Delivery
Delivering services to the customer such as a service to maintain and clean solar panels installed at a commercial site.Efficiency
Monitoring and optimizing the performance of assets in the field.Compliance
Compliance to regulations and standards. For example, safety regulations for doing work on public streets.Billing
Collecting usage data for billing.Information Tools
Providing workers in the field with the information they need to complete tasks. For example, providing maintenance teams with building layout information and equipment configuration diagrams.Automation & Data
Field service management software, infrastructure and mobile tools for automating work and integrating with systems such as ERP. For example, automated cleaning and diagnostic tests for solar panels.| Overview: Field Service Management | ||
Type | ||
Definition | Direction, control and optimization of resources and assets deployed at customer, third-party and public locations. | |
Related Concepts | ||
