42 Examples of Service Requirements

John Spacey, June 20, 2023

Service requirements are specifications of a service that are developed by stakeholders such as business units. These outline assumptions, constraints, functions, features, operational characteristics and other expectations for the service that can be used by project and operations teams to make the service a reality. The following are common examples of service requirements.

Functions	Features
User interface specifications	Look and feel
Branding and conformance to brand style guides	User input validation
Reports and metrics	Notifications
Audit trail	Account management features
Personalization features	Roles and permissions
Workflow requirements	Data requirements
Business process requirements	Multilingual support
Multichannel support	Integrations and APIs
Performance requirements	Speed and response times
Transaction throughput such as orders per minute	Scalability and business volumes
Capacity specifications	Concurrent user capacity
Workload specifications	Reliability and uptime
Information security requirements	Privacy requirements
Usability requirements	User experience requirements
Learnability	Error tolerance
Error handling	Human factors and reduction of latent human error
Customization options	Compatibility
Compliance	Service management requirements
Service desk requirements	Maintenance requirements
SLA requirements such as incident response time	Backup and recovery

Requirements are broadly separated into functional requirements that specify what the service does for users and non-functional requirements that specify operational characteristics.

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More about service requirements:

Non-Functional Requirements

Project Requirements

Requirements

Requirements Analysis