Malicious compliance occurs when an employee uses an organization's own rules, processes and procedures against it by taking them too seriously or literally. It is often motivated by a grievance or resistance to change.
Work-to-ruleWork-to-rule is an organized version of malicious compliance conducted by organized labour. It typically involves doing the minimum as required by contract and taking rules overly seriously and literally to the point that work slows towards a standstill.
Illustrative ExampleA customer service representative at an airline may invoke obscure administrative and security protocols on every passenger as a means of slowing down work and lowering customer satisfaction. Such procedures may be in the rule books of the airline but are intended to be used with discretion. Technically the employee isn't breaking the rules but each customer they serve has a terrible experience that damages the airline's reputation.
This is the complete list of articles we have written about office politics.
If you enjoyed this page, please consider bookmarking Simplicable.
© 2010-2023 Simplicable. All Rights Reserved. Reproduction of materials found on this site, in any form, without explicit permission is prohibited.
View credits & copyrights or citation information for this page.