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18 Examples of Service Performance

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Service performance is how well a service delivers its value. This includes things such as speed, professionalism and helpfulness that can be used to measure the delivery of the service independently of what is being delivered. The following are common elements of service performance.
Response time
Service uptime and availability
Customer satisfaction
Service speed
Service accuracy
Service consistency
Service efficiency
Error rate
Attentiveness
Responsiveness
Helpful support
Incident rate
Professionalism
Complaint handling effectiveness
Capacity
Due diligence
Service delivers to commitments
Service delivers customer outcomes
Next: Service Value
More about service performance:
Service Analysis
Service Culture
Service Design
Service Experience
Service Marketing
Service Metrics
Service Performance
Service Planning
Service Quality
Service Strategy
Service Value
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Cite »

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Service Value

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Service Metrics

A list of common service metrics.

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