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18 Examples of Service Performance

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Service performance is how well a service delivers its value. This includes things such as speed, professionalism and helpfulness that can be used to measure the delivery of the service independently of what is being delivered. The following are common elements of service performance.
Response time
Service uptime and availability
Customer satisfaction
Service speed
Service accuracy
Service consistency
Service efficiency
Error rate
Attentiveness
Responsiveness
Helpful support
Incident rate
Professionalism
Complaint handling effectiveness
Capacity
Due diligence
Service delivers to commitments
Service delivers customer outcomes
Next: Service Value
More about service performance:
Service Analysis
Service Culture
Service Design
Service Experience
Service Marketing
Service Metrics
Service Performance
Service Planning
Service Quality
Service Strategy
Service Value
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Cite »

Service Strategy

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Service Positioning

A definition of service positioning with examples.

Service Value

An overview of service value with examples.

Service Analysis

An overview of service analysis with examples.

Service Metrics

A list of common service metrics.

Service Experience

A reasonably complete guide to service experience.

Amenities

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Words To Describe Service

A list of words to describe services.

Customer Communication

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Service Experience Examples

An overview of service experience with examples.

Customer Interactions

An overview of customer interactions with examples.

Service Risk

An overview of service risk with examples.

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Service Operations

An overview of service operations with examples.

Service Support

An overview of the basic functions of service support.

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