36 Examples of Store Operations

John Spacey, updated on March 28, 2024

Store operations is the day-to-day process of running a retail location. Part of this process, such as staff supervision, customer service and stocking shelves, is handled by store management. Store operations also involves processes such as supply chain management and transaction processing that can be handled by centralized teams across many retail locations. The following are common examples of store operations.

Cash handling	Community engagement and outreach
Compliance	Crisis management
Ecommerce integration	Emergency preparedness
Employee training	Facilities maintenance
Inventory audits	Inventory control
Inventory management	Inventory reconciliation
Loss prevention	Payment processing
Point of sale operations	Product knowledge training for staff
Promotional campaigns	Receiving
Recruiting	Retail wayfinding
Returns and exchanges	Sales forecasting
Sales monitoring	Seasonal promotions and events
Service standards	Signage and displays
Staff management	Staff scheduling
Stock counts	Stock replenishment
Store layout optimization	Store safety and security
Supply chain management	Visual merchandising
Opening & closing processes	Sales transaction processing

Summary

Store operations includes staff management, merchandising, store marketing, delivery of customer service, transaction processing, inventory management, financial reporting and point of sale operations. Much of this is automated or semi-automated whereby store management and offsite teams use systems to manage things such as inventory.