Brand Representation | Clearance & Markdowns |
Closing Process | Community Outreach |
Competitor Analysis | Complaint Handling |
Cross-selling Initiatives | Customer Engagement |
Customer Experience | Customer Feedback |
Customer Service | Expense Control |
Financial Reporting | HR Compliance |
Health & Safety | Inventory Analysis |
Inventory Audits | Inventory Control |
Inventory Forecasting | Inventory Management |
Inventory Turnover | Local Marketing |
Loss Prevention | Loyalty Programs |
Merchandising | Obsolete Inventory Management |
Opening Process | Order Processing |
Ordering | Payment Handling |
Performance Evaluations | Pricing Strategy |
Product Launches | Promotional Campaigns |
Promotional Events | Recognition & Rewards |
Recruiting | Retail Operations |
Returns & Exchanges | Sales Analysis |
Sales Forecasting | Sales Monitoring |
Sales Promotions | Security Measures |
Service Standards | Shift Scheduling |
Staff Management | Staff Morale |
Staff Retention | Staff Supervision |
Staff Training | Stock Counts |
Stock Receiving | Stock Replenishment |
Stock Rotation | Store Maintenance |
Store Marketing | Upselling Initiatives |
Vendor Management | Vendor Relations |
Retail Operations
The day-to-day processes involved in operating a retail location such as opening, closing and managing a store budget.
Store Marketing
Elements of marketing, marketing operations and sales that are often handled by store management such as merchandising, sales promotions and local marketing.
Staff Management
The process of recruiting, onboarding and managing the retail employees at a location.
Customer Experience
Managing the in-store customer experience including everything from managing lines to handling complaints. This may be mostly delegated with store management focusing on service standards, service culture and performance.
Inventory Management
Managing the efficiency of your inventory including trying to maximize inventory turnover and working to reduce stockouts and inventory shrinkage.
Summary
Retail management is the process of managing a retail location including day-to-day operations, store marketing, staff management, customer experience and inventory management. This requires a diverse set of skills from customer service acumen to managing a budget.
