Knowledge AcquisitionData collection, analysis and benchmarking practices such as market research that create data and actionable information.
Knowledge AuditsEvaluating an organization's knowledge assets and processes against a standard.
Knowledge CollaborationEfforts to increase cross-functional collaboration and knowledge sharing.
Knowledge CreationProcesses that create knowledge such as business experiments and research & development.
Knowledge CultureInitiatives to create a culture of sharing, using, managing and improving knowledge.
Knowledge DisseminationProcesses for sharing knowledge such as lunch and learn sessions or training programs.
Knowledge GovernanceOversight of knowledge processes. For example, monitoring compliance to knowledge quality processes.
Knowledge LeadershipKnowledge champions and stewards who promote good practices in the creation, sharing and management of knowledge.
Knowledge MaintenanceVersion control, retention policies and quality control that maintains knowledge over time.
Knowledge MetadataTagging knowledge with descriptive information so that it can be discovered, governed and maintained.
Knowledge OrganizationInformation environments for accessing knowledge such as a taxonomy or hierarchy.
Knowledge PreservationPreservation of knowledge e.g. backup and restore processes.
Knowledge QualityEnsuring the quality of knowledge with practices such as standard templates and peer review.
Knowledge ReportingCapturing and reporting knowledge metrics such as knowledge usage rates.
Knowledge RetrievalTools such as search that allow knowledge to be discovered.
Knowledge SecurityAccess control, encryption and cybersecurity for knowledge.
Knowledge StorageSystems such as content management platforms, databases and document repositories that capture knowledge.
Knowledge StrategyKnowledge goals and a plan to achieve them. For example, a goal of reducing knowledge waste.
Knowledge TransferProcesses to try to sustain organizational knowledge that may be invested in individuals i.e. making sure that multiple employees know important things.
Knowledge UtilizationProcesses and tools that ensure knowledge is used in decision making, problem solving, strategy, design and operations.