Organizational knowledge is the collective knowledge and abilities possessed by the people who belong to an organization. By definition, knowledge is a living type of information that is actively communicated and used by people. Organizational knowledge can be difficult to transfer and retain. As such, organizational knowledge is prone to waste and loss. The following are common types of organizational knowledge.
Practical knowledge related to completing tasks and activities in a particular industry or domain.Abilities that are difficult to communicate or teach such as design sense.Knowledge that is dispersed across your organization such that different people hold the key to answering relevant questions. For example, the three people who together can answer the question "why did we build this system?"
Highly local knowledge such as a technician who knows how to turn a particular valve that always gets stuck.Knowledge specific to your organizational culture such as a manager who understands the motivations and tendencies of other managers who can use this knowledge to influence them.
Generalist KnowledgeBroad foundational knowledge such as an architect who communicates to dozens of specialists in different domains and speaks their language.
Expert KnowledgeDetailed knowledge about a particular domain such as a web designer who knows the details of several web standards and technologies.Knowledge that has been captured and represented as information such as documentation, checklists and training materials.
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