Knowledge work is a productive activity that produces or relies on unique knowledge. The following are examples of knowledge work.
StrategyAn entrepreneur develops a strategy to improve customer experience in order to compete with far larger firms.
ManagementA team manager develops a set of performance objectives with each member of their team.
RequirementsA business unit at a bank develops requirements for a website feature that allows customers to download electronic versions of tax receipts.A compliance team at a telecom company documents audit trail requirements for a website.
PlansA project manager prepares a plan to construct an extension to a rail line.
SchedulesA producer develops a schedule for a film production.
CreativeA scriptwriter converts a book to a script for a film.
BudgetAn urban park service develops an annual budget for maintaining and improving the green spaces of a city.
AccountingAn accounting team at an ecommerce company documents journal entries.
SafetyA train operator creates a maintenance checklist designed to reduce human error.
Resource ManagementAn entertainment company manages a booking schedule for studio facilities.
EngineeringAn engineer designs a solar cell for solar panels.
ArchitectureAn architect develops an architecture for a vertical farm.
StructuresA management team proposes a new organizational structure to integrate technology and business functions.
DesignA product designer creates a design for a bicycle seat.
SpecificationsA product development team create a set of specifications for a children's toy.
ProcessesAn operations team develops a process for manufacturing organic lip balm.
CodeA software developer implements a control system for an industrial robot.
ReportsA quality assurance team creates weekly quality control reports to identify improvements to production.
MediaA graphic designer creates a layout for a product label.
EventsA marketing team at a fashion company plan a fashion show.
PoliciesA customer service team develop a policy for customer returns.
ModelsAn insurance company develops a risk model for bicycling to work by city.
ResearchA scientist investigates methods for storing carbon in soil.
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