|Overview: Corporate Memory|
The ability of an organization to retain information to improve and prevent duplication of effort.
Also Known As
4 Types of Corporate Memory
John Spacey, updated on November 12, 2017
Corporate memory is the ability of an organization to retain information to improve strategy, decision making, problem solving, operations and design. An organization with low corporate memory is doomed to repeat the same mistakes and reinvent things repeatedly in a costly loop. The following are the basic components of corporate memory. knowledge of your employees. Generally speaking, when people leave corporate memory is lost. That is to say that there is always information that isn't transfered or retained such as tacit knowledge and situational knowledge. For example, a salesperson who has figured out an effective method for selling to a particular executive might be unlikely to communicate the approach to someone who could replicate it. knowledge workers to produce copious amounts of documentation that is archived in a tool such as a knowledge management platform. It is also common for such information to go to waste or for similar documentation efforts to be repeated many times. Automation and decision support based on databases is a type of corporate memory that survives employee turnover. In some cases, replacing systems and changing processes results in data going dark.
Knowledge ManagementThis is the complete list of articles we have written about knowledge management.
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