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50 Examples of Management Reporting

 , April 14, 2023
Management reporting is the process of communicating business results, issues and risks to stakeholders such as the executive leadership of a firm. This includes automated reports and dashboards prepared by managers. Management reporting can also include communications such as emails, presentations and meetings. The following are common examples of measurements, metrics, KPIs and information commonly included in management reporting.
Reporting top line and bottom line revenue and revenue growth.
Profit Margins
Net or gross margins for business units, products, deals and so forth.
Return on Investment (ROI)
The return on investment for strategies and projects.
Reporting open issues and issue resolution metrics.
Reporting overhead and unit costs.
Cost Reductions
Reporting cost reduction against comparable results and periods.
Order Volume
Order throughput of a business unit or process such as order fulfillment.
Business Volumes
Business relevant volumes such as visits to a location.
Employee Productivity
Revenue per employee and similar measures of productivity.
Reporting incidents and incident metrics such as MTTR.
Reporting ongoing problems and communicating when they are fixed.
Sales Win Rate
The percentage of proposals that close.
Revenue Forecasts
Forecasts of future revenue.
Customer Acquisition Cost (CAC)
The all-in cost of acquiring a customer.
Customer Retention Rate
The percentage of customers retained in a period. Also known as churn.
Customer Attrition Rate
The percentage of customers lost in a period.
Customer Loyalty
The number of loyal customers or average number of orders per customer.
Customer Satisfaction Rate
Metrics generated by directly asking customers to rate their satisfaction.
Cost Per Outcome
The cost per business outcome such as cost per conversion.
Response Time
Time to the initial response to a request.
Average Handle Time
Average total time spent on a request.
Resolution Time
Average time to resolve a request from the customer,client or user perspective.
Reopen Rate
Closed requests that get reopen indicating failed resolutions.
SLA Compliance Rate
The percentage of services or requests that conform to an SLA.
Ticket Throughput
Measures of the number of tickets completed per person per day.
Work Throughput
Measures of the amount of work completed per person per period.
Change Throughput
Measures of the number of changes shipped by a team in a month.
Change Success Rate
Percentage of changes that are accepted as completed at first launch.
Defect Rate
The percentage of outputs that had a defect.
Utilization Rate
The percentage of available resources that are used.
Efficiency Rate
The output achieved by a unit of input.
Productivity Rate
The output achieved by an hour, week or month of work.
Cycle Time
The time required to complete an iteration of a process.
Time to Market
Concept-to-launch or initiation-to-launch time for things like products and features.
Budget Variance
Variance from planned budget.
Schedule Variance
The degree to which things are late or early.
Cost Performance Index
The value of work completed divided by the actual cost of that work.
Delivery Rate
The percentage of deliverables completed on time.
Earned Value
The value of work completed as measured by the budgeted cost for that work.
Inventory Turnover
How many times a firm sells its entire inventory in a period.
Days Sales of Inventory
How many days it takes to sell your entire inventory.
Stockout Rate
Percentage of items that are out of stock at any point in a month.
Lead Time
The time to complete a process.
Employee Turnover Rate
The percentage of employees who leave in a period.
Employee Satisfaction
A metric calculated by asking employees to rate their satisfaction with work.
Absenteeism Rate
The rate of unplanned employee absences from work.
Hours Worked
The average hours worked per employee.
Billable Hours
The amount or percentage of time worked that is billable to a client.
Task Completion Rate
Assigned tasks versus completed tasks in a period.
Remote Work Hours
Amount or percentage of hours worked out of the office.
Numbers such as revenue, costs, business metrics and KPIs are central to management reporting but reports can also include textual information such as a list of issues.
It is common for management reports to visualize numbers as graphs.

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