Numbers such as revenue, costs, business metrics and KPIs are central to management reporting but reports can also include textual information such as a list of issues. It is common for management reports to visualize numbers as graphs.
RevenueReporting top line and bottom line revenue and revenue growth.
Profit MarginsNet or gross margins for business units, products, deals and so forth.
Return on Investment (ROI)The return on investment for strategies and projects.
IssuesReporting open issues and issue resolution metrics.
CostsReporting overhead and unit costs.
Cost ReductionsReporting cost reduction against comparable results and periods.
Order VolumeOrder throughput of a business unit or process such as order fulfillment.
Business VolumesBusiness relevant volumes such as visits to a location.
Employee ProductivityRevenue per employee and similar measures of productivity.
IncidentsReporting incidents and incident metrics such as MTTR.
ProblemsReporting ongoing problems and communicating when they are fixed.
Sales Win RateThe percentage of proposals that close.
Revenue ForecastsForecasts of future revenue.
Customer Acquisition Cost (CAC)The all-in cost of acquiring a customer.
Customer Retention RateThe percentage of customers retained in a period. Also known as churn.
Customer Attrition RateThe percentage of customers lost in a period.
Customer LoyaltyThe number of loyal customers or average number of orders per customer.
Customer Satisfaction RateMetrics generated by directly asking customers to rate their satisfaction.
Cost Per OutcomeThe cost per business outcome such as cost per conversion.
Response TimeTime to the initial response to a request.
Average Handle TimeAverage total time spent on a request.
Resolution TimeAverage time to resolve a request from the customer,client or user perspective.
Reopen RateClosed requests that get reopen indicating failed resolutions.
SLA Compliance RateThe percentage of services or requests that conform to an SLA.
Ticket ThroughputMeasures of the number of tickets completed per person per day.
Work ThroughputMeasures of the amount of work completed per person per period.
Change ThroughputMeasures of the number of changes shipped by a team in a month.
Change Success RatePercentage of changes that are accepted as completed at first launch.
Defect RateThe percentage of outputs that had a defect.
Utilization RateThe percentage of available resources that are used.
Efficiency RateThe output achieved by a unit of input.
Productivity RateThe output achieved by an hour, week or month of work.
Cycle TimeThe time required to complete an iteration of a process.
Time to MarketConcept-to-launch or initiation-to-launch time for things like products and features.
Budget VarianceVariance from planned budget.
Schedule VarianceThe degree to which things are late or early.
Cost Performance IndexThe value of work completed divided by the actual cost of that work.
Delivery RateThe percentage of deliverables completed on time.
Earned ValueThe value of work completed as measured by the budgeted cost for that work.
Inventory TurnoverHow many times a firm sells its entire inventory in a period.
Days Sales of InventoryHow many days it takes to sell your entire inventory.
Stockout RatePercentage of items that are out of stock at any point in a month.
Lead TimeThe time to complete a process.
Employee Turnover RateThe percentage of employees who leave in a period.
Employee SatisfactionA metric calculated by asking employees to rate their satisfaction with work.
Absenteeism RateThe rate of unplanned employee absences from work.
Hours WorkedThe average hours worked per employee.
Billable HoursThe amount or percentage of time worked that is billable to a client.
Task Completion RateAssigned tasks versus completed tasks in a period.
Remote Work HoursAmount or percentage of hours worked out of the office.