Meetings
A conversation with a predefined purpose and format such as a weekly status meeting that is used to track work progress and clear issues.Meeting Minutes
Recording any useful information generated by a meeting.Action Items
Formally assigning work to individuals and teams with action items.Setting Expectations
Communicating what is expected of individuals in a particular situation. For example, providing detailed requirements and a deadline for a work assignment.Managing Expectations
Communicating to stakeholders what you will deliver and what is out of scope.Formal Communication
Official communications that come from a position of authority. For example, a human resources representative who communicates new rules and policies.Touching Base
Informal conversations with no purpose other than to stay in touch.Management by Walking Around
A high level manager who stays grounded with business realities by freely communicating to people at all levels of a firm.Open Door Policy
High level managers who encourage low level staff to freely approach them if they have a concern.Influencing
Communications designed to convince. For example, a manager who sells a new strategy to teams to reduce resistance to change.Motivation
Communications designed to motivate such as an executive manager who outlines the competitive pressures faced by a firm to ask for a team effort to overcome obstacles.Storytelling
Storytelling is the art of making written and spoken communications interesting, entertaining and compelling.Messaging Framing>
Carefully crafting communications to achieve an objective and avoid miscommunication.Anticipating Objections
The practice of preparing to handle objections to your strategies, policies, plans, designs or ideas.Consensus Building
A process of reaching a state where a team mostly agree to a strategy, plan or design. Teams tend to feel more motivated and engaged when they feel they have been consulted.Choice Architecture
Presenting choices in a way that is designed to influence outcomes.Questioning
The process of directing a conversation and obtaining information by asking well considered questions.Listening
Listening with intent to understand including reading emotions and processing the nuances of what is said.Visual Communication
Communicating using visuals. This is an art that involves visual design, storytelling and data science.Feedback & Criticism
Providing timely performance feedback and criticism such that teams are given ample opportunity to correct low performance.Recognition
Recognizing high performance to build confidence and elevate the status of high performers within a team.Coaching
Sharing knowledge and helping others to improve.Summary
The following are common types of management communication:
Overview
Management communication includes formal and informal communication in both vertical and horizontal directions in an organization.
| Overview: Management Communication | ||
Type | ||
Definition | Written, verbal or visual communication that is relevant to the direction and control of an organization. | |
Related Concepts | ||
