50 Examples of Service Value

John Spacey, June 20, 2023

Service value is the worth of a service to customers. This includes the outcomes and experiences that the service delivers to the customer. Service value can be conceptualized as a balance sheet with negative and positive sides. On the negative side, issues, bad experiences, errors, poor usability, costs, constraints and other factors can reduce the value of the service to the customer. The following are illustrative examples of service value.

Customer needs the service addresses	Customer outcomes related to service
Convenience	Service locations
Comfort	Tailoring to customer needs and preferences
Service functions and features are useful	Lack of distracting or low value features
Reliability such as uptime	Efficiency
Customization options	Expertise and professionalism
Service meets its commitments	Fair and predictable pricing
Service stability	Ease of use
Helpful customer support	Customer service talent
Productivity that the customer realizes from service	Response times
Trustworthiness	Service performance
Accuracy and precision	Diligence and attention to detail
Speed	Flexibility
Freedoms such as things you’re allowed to do with the service	Fair terms
Safety, security and cybersecurity	Friendliness and empathy
Social environment and connectedness	Social status associated with the service
Access to knowledge, information and timely data	Service meets customer expectations
Quality of service tangibles such as the food at a restaurant	Decor and ambiance of service environments
Customer experience	Emotional experience
Epic experience	Dependability
Risk and risk reduction related to the service	Easy to learn
Easy to maintain	Easy to cancel if necessary
Compatibility	Availability on customer preferred channels and platforms
Ease of integration	Standards compliance
Social impact	Environmental impact

Epic experience is the sense that an experience is deeply meaningful or compelling. For example, an art museum that a visitor views as offering access to priceless works of great value to humanity.

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