Meeting customer needs with new functions and features. | Addressing new target markets with additional or optional features. |
Removing unpopular features. | Streamlining service offerings to clarify your value proposition. |
Restructuring services to target customers more effectively. | Expanding service offerings. |
Modernizing services to keep pace with technological and social change. | Addressing customer pain points with services. |
Improving service usability. | Increasing customer engagement. |
Improving service performance. | Reducing turnaround time for customer requests. |
Personalized customer support. | Making services more comfortable and convenient. |
Customer advocacy - using customer feedback to improve services. | Improving the customer experience with higher levels of professionalism. |
Improving your service culture. | Offering premium versions of services. |
Flat pricing that reduces risk for the customer. | Flexible pricing options. |
Fair terms that are attractive to customers. | Loyalty program rewards and perks. |
Eliminating service errors. | Eliminating latent human error. |
Improving invoicing, billing and account management features. | Building, sustaining and leveraging customer relationships to improve customer lifetime value. |
Personalize the service based on what you know about the customer. | Allow customers to customize the service themselves. |
Provide service choices and options. | Increasing service reliability. |
Offering 24/7 customer support. | Multi-channel customer support. |
Self-service support and tools for customers. | Reducing service incidents. |
Adding information security features and reducing information security incidents. | Brand strategy for services such as increasing brand recognition. |
Increasing service capacity. | Introducing high touch services. |
Providing service training, consulting and support services. | Productivity features that allow customers to create more value. |
Offering managed services that reduce total cost of ownership. | Increasing market share with promotion and pricing campaigns. |
Generating sales with customer referrals. | Expanding service locations and geographical coverage. |
Making the service more compatible with other products and services. | Offering the service on new platforms, channels and devices. |
Entering new markets. |
