Availability RiskOutages and downtime.
Brand RiskLoss of brand equity due to service failures.
Business Continuity RiskService disruptions due to major adverse events.
Capacity RiskRunning out of capacity or resources.
Communication FailuresIncorrect or inadequate customer communications.
Competitive RiskLosing customers to the competition.
Compliance RiskFailure to comply to laws and regulations.
Contract RiskFailure to deliver contractual obligations to customers.
Cost RiskPotential for cost increases that negatively impact a service business.
Customer AttritionLosing customers.
Customer Support FailuresPoor standards or delivery of customer support.
Cybersecurity RiskThe risk of cybersecurity incidents impacting services.
Data BreachesThe risk of data privacy breaches.
Demand RiskDemand for your services doesn’t meet your forecasts.
Economic RiskRecessions and other adverse economic conditions such as inflation.
Inaccurate BillingIncorrect bills or invoices.
Local RiskRisks related to local conditions such as a traffic shutdown that impacts a restaurant.
Operational RiskService delivery failures.
Performance RiskLow performance such as poor turnaround time on customer requests.
Poor Customer ExperienceA failure to impress customers overall resulting in problems such as poor reviews.
Poor Customer ServiceShortfalls of customer service.
Pricing RiskAdverse pricing environments such as a price war.
Quality riskLow quality such as serving food that isn’t properly cooked.
Reputation RiskThe potential for negative publicity.
Revenue RiskThe overall risk that revenue will fall short.
SLA RiskThe risk that you will violate SLAs possibly triggering payments to customers.
Seasonal RiskRisks related to a season, relevant to services that heavily rely on a single season such as a ski hill.
Service LiabilityLegal liability related to the service.
Social RiskHaving a negative impact on people & planet.
Strategic RiskFailed service strategy.
Supply Chain RiskInability to secure supplies to deliver the service.
Talent RiskLosing employees.
Technology RiskTechnology failures, shortfalls and outages.
Training RiskTraining shortfalls.