Availability RiskOutages and downtime. | Brand RiskLoss of brand equity due to service failures. |
Business Continuity RiskService disruptions due to major adverse events. | Capacity RiskRunning out of capacity or resources. |
Communication FailuresIncorrect or inadequate customer communications. | Competitive RiskLosing customers to the competition. |
Compliance RiskFailure to comply to laws and regulations. | Contract RiskFailure to deliver contractual obligations to customers. |
Cost RiskPotential for cost increases that negatively impact a service business. | Customer AttritionLosing customers. |
Customer Support FailuresPoor standards or delivery of customer support. | Cybersecurity RiskThe risk of cybersecurity incidents impacting services. |
Data BreachesThe risk of data privacy breaches. | Demand RiskDemand for your services doesn’t meet your forecasts. |
Economic RiskRecessions and other adverse economic conditions such as inflation. | Inaccurate BillingIncorrect bills or invoices. |
Local RiskRisks related to local conditions such as a traffic shutdown that impacts a restaurant. | Operational RiskService delivery failures. |
Performance RiskLow performance such as poor turnaround time on customer requests. | Poor Customer ExperienceA failure to impress customers overall resulting in problems such as poor reviews. |
Poor Customer ServiceShortfalls of customer service. | Pricing RiskAdverse pricing environments such as a price war. |
Quality riskLow quality such as serving food that isn’t properly cooked. | Reputation RiskThe potential for negative publicity. |
Revenue RiskThe overall risk that revenue will fall short. | SLA RiskThe risk that you will violate SLAs possibly triggering payments to customers. |
Seasonal RiskRisks related to a season, relevant to services that heavily rely on a single season such as a ski hill. | Service LiabilityLegal liability related to the service. |
Social RiskHaving a negative impact on people & planet. | Strategic RiskFailed service strategy. |
Supply Chain RiskInability to secure supplies to deliver the service. | Talent RiskLosing employees. |
Technology RiskTechnology failures, shortfalls and outages. | Training RiskTraining shortfalls. |
