A-Z Popular Blog Service Search »
Customer Service
Related Guides
Customer Service

45 Examples of Service Operations

Service operations is the end-to-end process of planning and delivering services. Any repeatable process and practice related to your services can be considered service operations. This has different scope depending on what services you offer but can include large areas such as customer service and customer support. The following are common examples of service operations.
Customer service
Customer support
Service strategy
Service design
Service development
Service delivery
Service quality
Service metrics and KPIs
Service optimization
Service management
Service recovery
Customer feedback
Customer advocacy
Service partnerships
Customer experience
Service reliability
Service continuity
Service compliance
Customer communications
Complaint management
Service inquiries and information
Customer relationship management
Personalized support
Service goal planning
Service culture
Customer success
Customer analysis
Service analysis
Customer engagement
Customer loyalty programs
Self-service technology
Customer service technology
Customer service and support training
Customer service and support knowledge bases
Customer onboarding
Service desk
Managing service requests
Incident management
Problem management
Customer surveys
Service planning
Quality assurance for services
Service quality control and testing
Customer experience sampling
Process improvement
In some cases, service operations owns all customer facing processes including service and support. This touches on areas such as quality assurance and solving customer problems with incident and problem management.
In many cases, service operations provides the technology, quality assurance, monitoring, measurement and reporting for customer service and customer support without managing these teams.
In practice, service operations is an expansive term that differs in scope by industry and firm.
Next read: Examples of Customer Service
More about service operations:
Customer Advocacy
Customer Experience
Customer Service
Quality Assurance
Quality Control
Service Culture
Service Delivery
Service Design
Service Management
Service Operations
Service Planning
Service Support
If you enjoyed this page, please consider bookmarking Simplicable.

Customer Service

The practice of managing interactions with customers.

Customer Retention

An overview of customer retention with examples.

Service Recovery

An overview of the service recovery process with examples.

Customer Service Performance Goals

A list of customer service performance goals and measurements to make them SMART.

Service Support

An overview of the basic functions of service support.

Marketing Experience

A list of the different types of marketing experience including those outside of marketing.

Customer Complaints

An overview of customer complaints with examples.

Customer Feedback

Common types of customer feedback.

Retail Services

An overview of the retail services industry.

Store Management

An overview of store management with examples.

Incident Management

A guide to IT incident management.

Problem Management Process

An overview of the problem management process.

Service Delivery Examples

An overview of service delivery with examples.

Revenue Impact

An overview of revenue impact with positive and negative examples.

Incident Response

An overview of incident response with examples.
The most popular articles on Simplicable in the past day.

New Articles

Recent posts or updates on Simplicable.
Site Map