Customer onboarding | Customer feedback |
Training for customers and users | Login issues and password reset |
Service requests | Complaint resolution |
Incident management | Problem management |
Customer assistance | Service assistance – helping to use |
Order placement assistance | Order tracking |
Service cancellation | Billing inquiries |
Return and refund processing | Account management support |
Technical support | Loyalty program assistance |
Service customization support | User account troubleshooting |
Change of customer information | Account configuration |
Service outages | Service plan changes |
Customer advocacy | Account administration |
Service recovery – turning around customer dissatisfaction | Remote assistance |
Service level monitoring | Customer satisfaction measurement |
Customer surveys | Customer retention |
Service sales such as upgrades | Self-service resources and tools |
