A-Z Popular New Service Search »
Customer Service
 
Related Guides
Customer Service

34 Examples of Service Support

 , updated on
Service support is a service that supports other services. This is part of customer service but can also be provided to internal users as part of service desk. Service support handles incidents, complaints and service outages. They also provide regular support services such as helping a customer to update their account. The following are common examples of service support.
Customer onboarding
Customer feedback
Training for customers and users
Login issues and password reset
Service requests
Complaint resolution
Incident management
Problem management
Customer assistance
Service assistance – helping to use
Order placement assistance
Order tracking
Service cancellation
Billing inquiries
Return and refund processing
Account management support
Technical support
Loyalty program assistance
Service customization support
User account troubleshooting
Change of customer information
Account configuration
Service outages
Service plan changes
Customer advocacy
Account administration
Service recovery – turning around customer dissatisfaction
Remote assistance
Service level monitoring
Customer satisfaction measurement
Customer surveys
Customer retention
Service sales such as upgrades
Self-service resources and tools
Service support can be provided to customers as part of customer service.
Where service support it is provided to internal users it is typically known as service desk.
Service support is commonly offered through multiple channels and can include self-service options.

Service Support

This is the complete list of articles we have written about service support.
Customer Service
Incident Management
Service Desk
Service Experience
Service Recovery
Service Support
If you enjoyed this page, please consider bookmarking Simplicable.
 

Root Cause

A list of common root causes of problems.

Support Levels

The 4 common levels of technical support.

You Build It, You Run It

An overview of the principle of You Build It, You Run It.

SLA vs SLO

The difference between Service Level Agreements and Service Level Objectives.

Application Support

The common types of application support.

Service Operations

An overview of service operations with examples.

Customer Service

The practice of managing interactions with customers.

Customer Retention

An overview of customer retention with examples.

Service Recovery

An overview of the service recovery process with examples.

Customer Service Performance Goals

A list of customer service performance goals and measurements to make them SMART.

Marketing Experience

A list of the different types of marketing experience including those outside of marketing.

Customer Complaints

An overview of customer complaints with examples.

Customer Feedback

Common types of customer feedback.

Retail Services

An overview of the retail services industry.

Store Management

An overview of store management with examples.
The most popular articles on Simplicable in the past day.

New Articles

Recent posts or updates on Simplicable.
Site Map