Business Continuity PlanningPlanning how to continue business operations in the event of disasters and other major adverse events. | Containment StrategyA plan to limit the impact of a crisis. |
Contingency CommunicationPreplanning how communications will work in various crisis scenarios. | Contingency PlanningPreplanning what you will do in various crisis scenarios. |
Crisis CommunicationThe process of coordinating crisis response and communicating to stakeholders such as employees, business units, investors, partners, media, governments and the public. | Crisis PreventionBuilding resilience, standards and good practices into your business to avoid a crisis in the first place. |
Crisis RecoveryRestoring normal business. | Crisis ResolutionAddressing the root cause of a crisis. |
Crisis TeamAssembling a team to manage a crisis. This will include a leader who owns the crisis management effort. | Crisis TrainingTraining that prepares employees for possible crisis scenarios. |
Damage ControlStop-gap measures to mitigate the effects of a crisis. | Emergency PlanningPlanning and preparing for emergencies e.g. storing emergency kits at office locations. |
Incident ManagementThe process of resolving the symptoms of a problem. | Media RelationsEngaging the media during a crisis. |
Problem ManagementThe process of resolving the root cause of a problem. | Rapid ResponseBeing prepared to detect and respond to a crisis quickly. |
Recovery StrategyA plan to address the root cause of a crisis. | Risk AssessmentIdentifying and assessing risks before they occur. |
Risk ManagementThe process of identifying, assessing, treating and monitoring risk. | Stakeholder OutreachEngaging stakeholders during a crisis. |
