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3 Examples of a Crisis Management Plan

A crisis management plan is a plan to handle a crisis after it has occurred. This is a type of action plan that details efforts to recover from a serious problem. The following are illustrative examples of a crisis management plan.

Crisis Management Plan

A full crisis management plan is a five part action plan with the following sections: assessment, immediate actions, ongoing management, communications and recovery assessment. These can be viewed as the stages of crisis management whereby you assess the crisis, implement a tactical solution, determine root cause, implement a permanent solution and communicate the crisis to stakeholders. At the end of the crisis, you may additionally perform a recovery assessment to improve these processes in future. In the following example, an electric utility experiences a widespread outage of its grid after an ice storm and develops a plan to recover services.

Action Plan

Crisis management is a high speed activity that prioritizes action over excessive planning. As such, a crisis management plan can simply be a list of anything that you plan to do to address a crisis. For example, a bicycle helmet company that discovers that its products are defective and have caused a number of serious injuries may quickly list some of the things they need to do to address the problem.

Crisis Communication Plan

Crisis management often requires timely communication to a variety of stakeholders. Such communications often have legal, reputational and financial implications such that they may be carefully crafted to avoid unintended consequences. All this calls for a plan that identifies elements such as your target audience for each communication and who needs to approve each message.

Crisis Management

This is the complete list of articles we have written about crisis management.
Action Plan
Asoh Defense
Business As Usual
Business Reputation
Call Tree
Cold Standby
Contingency Plan
Corporate Communication
Cut And Run
Data Backup
Hot Site
Message Framing
Moment Of Risk
Risk Analysis
Risk Exposure
Risk Identification
Risk Treatment
Root Cause Analysis
Strategic Dominance
More ...
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