3 Examples of a Crisis Management Plan
John Spacey, March 08, 2020
A crisis management plan is a plan to handle a crisis after it has occurred. This is a type of action plan that details efforts to recover from a serious problem. The following are illustrative examples of a crisis management plan.
Crisis Management PlanA full crisis management plan is a five part action plan with the following sections: assessment, immediate actions, ongoing management, communications and recovery assessment. These can be viewed as the stages of crisis management whereby you assess the crisis, implement a tactical solution, determine root cause, implement a permanent solution and communicate the crisis to stakeholders. At the end of the crisis, you may additionally perform a recovery assessment to improve these processes in future. In the following example, an electric utility experiences a widespread outage of its grid after an ice storm and develops a plan to recover services.
Crisis Communication PlanCrisis management often requires timely communication to a variety of stakeholders. Such communications often have legal, reputational and financial implications such that they may be carefully crafted to avoid unintended consequences. All this calls for a plan that identifies elements such as your target audience for each communication and who needs to approve each message.
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