Management expectations are performance standards that a manager communicates to their team. It is a poor practice to adopt expectations without sufficiently communicating them. Communication of expectations can include informal communication such as a conversation and formal communications such as performance goals. The following are common examples of management expectations.
Being friendly and helpful with customers | Being open and honest | Being productive | Clearing issues without direction | Compliance with the law | Cost diligence | Escalating serious issues | Ethical behavior | Following directions | Making decisions without direction | Meeting commitments | Meeting deadlines | Not wasting resources | Not wasting time | Professionalism | Punctuality | Respectful behavior | Solving problems without direction | Standards compliance | Stewardship of company assets | Taking initiative | Taking ownership | Timely responses to stakeholders | |
Setting expectations is one of the functions of management.The expectations of managers will differ greatly depending on the role and experience level of employees. For example, you may expect senior staff to work without much direction and to stay productive without monitoring. Expectations for entry level staff may be much lower.Employees may work to manage the expectations of managers such as communicating that a deadline is impossible.
Management Functions
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