Business Process Improvement
Customer Service Process
Decision Making Process
Hire to Retire
Internal Control Process
Management Accounting Process
Performance Improvement Process
Administration ProcessAn administration process implements business functions, policies, directives or plans.
Plan → Design → Execute → Measure → Optimize → Lessons Learned
Business OptimizationA business optimization process improves a process, practice, work item, product or service. This is a repeated process of measuring, changing and measuring again.
Execute → Measure → Change ↺
Business Process ImprovementThe process of improving business processes. This starts with analysis and measurement of the existing process followed by an improvement. Finally, the process is measured again and a lessons learned is performed.
Analysis → Measurement → Improvement → Measurement → Lessons Learned
Change ManagementThe process of accepting change requests from stakeholders, prioritizing changes, planning changes and implementing.
Accept Change Request → Prioritize → Plan → Implement
Communication ProcessThe communication process is basically the implementation of a strategy where your goals are to communicate. This includes special steps such as audience analysis, stakeholder analysis and communication design.
Communication Strategy → Analysis → Communication Planning → Communication Design → Delivery → Feedback → Lessons Learned
Customer Service ProcessCustomer service is a collection of processes with contact management being the primary process for many businesses.
Customer Contact → Information Gathering → Problem Resolution → Customer Feedback
Decision Making ProcessA decision making process typically starts by defining the problem itself followed by decision analysis and discussion. The decision is made and documented as a decision rationale.
Problem Statement → Decision Analysis → Stakeholder Input → Thinking → Decision → Decision Rationale
Hire to RetireHire-to-retire is the end-to-end process of employing someone over the course of their career.
Recruitment → Onboarding → Performance Management → Resignation / Termination / Retirement
Incident ManagementIncident management is the process of resolving the urgent symptoms of a problem. This works in conjunction with problem management that addresses the root cause of problems.
Planning → Detection → Reporting → Triage → Analysis → Containment & Neutralization → Problem Management
Innovation ProcessThe innovation process seeks non-obvious leaps forward as opposed to incremental improvements. This benefits from modes of thinking such as design thinking and systems thinking. The innovation process involves quick and bold experiments, prototyping and the launch of minimum viable products designed to get real world feedback.
Problem Statement → Idea Generation → Design → Prototypes → Launch → Learn
Internal Control ProcessThe process of implementing internal controls.
Plan → Design → Control → Measure → Review
Learning ProcessFrom an organizational perspective, the learning process involves setting development goals followed by the documentation and execution of a learning plan. This differs from the far more interesting individual process of learning that involves research, conversations, experimentation, prototyping and learning-by-doing.
Learning / Development Goals → Learning Plan → Learning → Review
Management Accounting ProcessManagement accounting is the process of designing and implementing measurements for an organization. This should not be confused with financial accounting.
Requirements → Measurement Design → Measurement → Reporting & Communication
Negotiation ProcessThe negotiation process involves research, analysis, conversation and influencing designed to reach an agreement.
Prepare → BATNA → Exchange → Objection Handling → Offers &Counteroffers → Final Offer → Agreement → Close
Performance Improvement ProcessThe performance improvement process manages low performance by giving an employee a chance to improve before termination.
Verbal Warning → Written Warning → Performance Improvement Plan → Performance Review → Continuation / Restoration / Termination
Performance ManagementThe performance management process establishes a set of performance objectives for each employee and reviews their performance against these objectives.
Performance Objectives → Feedback → Performance Review
Problem ManagementThe problem management process identifies and resolves the root cause of a problem.
Detection → Prioritization → Problem Analysis → Problem Resolution → Closure
Program ManagementThe program management process implements a sustained program of change that may involve multiple coordinated projects and initiatives.
Definition → Planning → Program Execution → Control → Close ↺
Project ManagementThe project management process is almost identical to the program management process above except that it is more directional from start to finish whereas steps in the program management process may repeat many times and run in parallel.
Initiation → Planning → Project Delivery → Project Control → Close
Quality AssuranceThe quality assurance process includes quality control. However, it may also address the root cause of quality shortfalls in areas such as process, culture and design.
Plan → Do → Check → Rethink
Recruiting ProcessThe process of hiring talent.
Recruitment Planning → Search → Prescreening - Engagement → Offers / Negotiation → Hiring → Onboarding
Reporting ProcessThe process of developing and communicating measurements and information as reports.
Reporting Requirements → Report Development → Data Acquisition → Report Implementation → Feedback & Improvement
Risk ManagementThe risk management process is the process of identifying, analyzing and treating risk.
Risk Identification → Risk Analysis → Treatment → Risk Control → Monitoring & Review
Strategic PlanningThe strategic planning process is the process of developing the strategy of an organization, department or team.
Mission, Vision & Principles → Goal Planning → Strategy Planning → Strategy Implementation
Team ManagementThe process of directing the people in a team to achieve productivity and goals.
Assign → Monitor → Feedback → Clear Issues → Close