FinancialFor profit seeking firms, financial goals are mostly related to revenue and cost. For other organizations, financial goals can relate to financial stewardship and achieving reasonable costs for outcomes.
A program efficiency ratio relates to how much of a non-profit's spending goes to its core mission.
Achieve return on investment
Return on assets
Generate cash flow
Achieve a target cost per outcome
Maintain a reasonable program efficiency ratio
Sustain the organization into the future
Organizational GoalsGoals that capture the efficiency, maturity, speed, quality and outcomes of your internal processes, practices and teams.
On-time delivery rate
Time to market
Cost of quality
Cost of risk
Markets, Customers & StakeholdersGoals related to external results such as markets, customers and stakeholders.
Customer acquisition cost
Customer lifetime value
Reducing customer complaints
Average order value
Customer retention rate
People & PlanetMeasuring your impact on communities and the environment. This includes major environmental and social indicators. It is also common to measure to some specific outcomes that you have produced such as a bank that provides low interest loans to 100,000 very small businesses in a five year period.
Next: Organizational Strategy
Code of conduct compliance
Reduction in grievances and complaints
Reduction in housing insecurity
Educational achievement rates
Access to services
Social impact assessments
Environmental impact assessments