
Alignment to organization’s strategy, policy and principles | Appropriate candor and directness in communication |
Budget control | Compliance |
Cost control | Customer advocacy – using customer feedback to improve |
Customer service & customer satisfaction | Data protection |
Data stewardship | Efficient use of resources |
Employee feedback | Environmental stewardship |
Financial oversight | Following requisite processes |
Goal Setting | Hiring |
Knowledge capture and sharing | Managing low performance |
Meeting commitments | Meeting management and facilitation |
Onboarding | Partner management |
Policy implementation | Process monitoring and oversight |
Project delivery | Quality control and assurance |
Record keeping | Regular performance reviews |
Reporting | Resource allocation - putting resources to work |
Risk management | Sales results & revenue growth |
Security compliance | Setting expectations for work performance |
Stakeholder relationships | Talent retention |
Team communication | Team development |
Team performance | Team strategy and planning |
Timely performance feedback | Transparency |
Waste reduction | Workforce management – managing contractors, freelancers and employees |
Summary
Managers are accountable for their performance relative to their authority and role in each situation. If their low performance or poor behavior causes issues, accountability requires taking responsibility for these issues. The top level managers of a firm are accountable for the entire firm without any ability to transfer this to lower level employees who are accountable only for their role.