Changing customer needs | Changing customer perceptions |
Political disruptions | Compliance to laws and regulations |
Product / service quality issues | Price competition |
Product competition in areas such as quality and features | Technological change and disruptive innovation |
New competitors enter your market | Global competition e.g. reduced trade barriers |
Making required investments / improvements to stay competitive | Expanding into new markets |
Diversifying your products, markets and partnerships | Identifying and managing business risk |
Changing business models in your industry | Missing revenue targets |
Cost management issues | Modernizing old systems and applications |
Poor product reviews | Handling customer complaints |
Recruiting / retaining talent | Changing employee expectations e.g. expect to be able to work from home |
Low employee engagement | Failing projects |
Projects that exceed budget and schedule | Clearing project issues |
Operational disruptions and production outages | Reducing incidents such as IT failures |
Addressing the root cause of incidents | Quality control issues such as shipping defective products |
Quality assurance issues such as poorly designed products | Political instability, disruptions and shutdowns |
Meeting financial targets | Managing relationships with customers |
Managing relationships with investors | Financing / refinancing |
Information security vulnerabilities | Inefficient processes |
Improving working conditions | Managing performance and productivity for remote work |
Aligning efforts across an organization | Managing low performing employees |
Implementing internal controls | Company culture issues |
Negative internal politics | Interpersonal conflict between employees |
Lack of coordination / cooperation across groups | Passing audits |
Employee misconduct | Loss of major customers |
Loss of major partners | Economic issues such as a recession |
Labor strikes / employee protests | Supply chain disruptions and shortages |
Improving systems and processes | Building brand recognition and image |
Building awareness of your products and services | Acquiring new customers / closing deals |
Managing inflation and the rising cost of inputs | Managing exchange rate volatility |
Improving the environmental and social impact of your company | Improving communication and reducing misinformation / misunderstandings |
Improving designs | Building up competitive advantages |
Creating disruptive innovations | Leading in an industry as opposed to following the competition |
Building up the capabilities and organizational maturity of your firm | Service culture shortfalls - e.g. unfriendly or unprofessional service interactions |
Customer advocacy - making sure customer feedback drives improvements | Managing / meeting commitments to customers, employees and partners |
