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6 Examples of Back Office

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Back office is any department or team in a firm that doesn't directly interact with the customer. The term is most commonly used in the banking industry but is applied to other industries as well. The following are common examples of back office functions.

Operations

The teams that are responsible for the day-to-day operations for a firm. In the context of banking, this includes processes such as trading settlements, clearances and record maintenance.

Compliance

Monitoring of compliance.

Accounting

Accounting and related functions such as auditing.

Information Technology

Information technology including both operations and development teams. Certain technology functions may be considered front office or middle office depending on the firm and industry. For example, technology directly used by the customer and front office teams.

Human Resources

Human resources and related administrative functions.

Manufacturing

Manufacturing and related functions such as logistics.

Notes

In some cases, back offices are located further from the customer to save money or to make the firm more resilient to disaster. It is also common for a back office and front office to be in the same building.
Overview: Back Office
Type
Definition
Any department or team in a firm that doesn't directly interact with the customer.
Related Concepts

Organizational Structure

This is the complete list of articles we have written about organizational structure.
Back Office
Bureaucracy
Business Unit
Centralization
Company Departments
Contingency Theory
Cost Center
Cost Centers
Decision Authority
Direct Reports
Division Of Labor
Flat Organization
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Functional Structure
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Management Authority
Management Structure
Matrix Management
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Organizational Planning
Organizations
Profit Centers
Reporting Lines
Restructuring
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Teams
Top Down
Work Responsibilities
Work Roles
Workforce
Working Level
Workplace
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