Front office is a department or team that interacts with the customer and/or directly generates revenue. This is contrasted with back office functions that provide services such as administration, operations and technology that don't interact with the customer. The following are common examples of front office.
CorporateCorporate functions such as the offices of a firm's executive management. Managing relationships with stakeholders such as investors, regulators and the media.The process of developing and promoting products and services.Selling to the customer and support functions such as sales operations.
Wealth ManagementTeams involved in managing money for clients at banks.
Investment BankingInvestment banking services such as underwriting new debt and equity.
TradingMarket facing teams such as equity or derivatives trading.
ResearchThe research teams of investment banks that provide estimates and advice to clients.Customer support functions such as the front desk of a hotel.
NotesA team is said to be revenue generating if it is responsible for meeting a revenue target. For example, a technology team that creates a valuable product isn't revenue generating unless they are directly responsible for selling it.---In many cases, front office teams are located in prime areas close to the customer with back office teams operating from satellite offices further from the customer. It is also common for front office and back office teams to work from the same buildings.---The term front office is heavily associated with banking, particularly investment banking. However, it can be applied to any industry.
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