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Corrective actions are steps that are taken to address a problem. This is often compared to preventive action or steps that are taken to avoid a problem in the first place. The following are illustrative examples of corrective action.
ProjectsAddressing project problems such as a technical hurdle, business issue, schedule slippage or cost overrun. For example, a critical project resource suddenly resigns and it becomes clear they won't deliver a number of items. A corrective action is proposed that a more junior employee will attempt the work on a best effort basis. Alternatively, a consultant might be brought it to complete the work if stakeholders will accept the associated costs.
QualityFixing products and services that don't conform to specifications. For example, replacing a machine on a production line that has a high error rate.OperationsOperational corrective actions such as maintenance on equipment and assets that are broken.Performance ManagementIn the context of performance management, corrective action implies a problem that can't be addressed with subtle feedback and coaching. It is often viewed as the last step before disciplinary action. For example, a corrective action might involve a formal verbal or written warning to stop being late for work.
Information SystemsThe incident management process of troubleshooting failures of IT services and infrastructure. A corrective action is often a short term fix such as backing out a recent configuration change. ComplianceA government regulator may issue corrective actions to firms that are in violation of laws and regulations. For example, a government might list corrective actions for a restaurant that is shut down due to insanitary conditions in the kitchen. Such actions might include a requirement to separate work areas, establish acceptable processes and perform cleaning tasks.
Project Management
This is the complete list of articles we have written about project management.
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