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6 Examples of Corrective Action

 , January 28, 2016 updated on May 09, 2017
Corrective actions are steps that are taken to address a problem. This is often compared to preventive action or steps that are taken to avoid a problem in the first place. The following are illustrative examples of corrective action.

Projects

Addressing project problems such as a technical hurdle, business issue, schedule slippage or cost overrun. For example, a critical project resource suddenly resigns and it becomes clear they won't deliver a number of items. A corrective action is proposed that a more junior employee will attempt the work on a best effort basis. Alternatively, a consultant might be brought it to complete the work if stakeholders will accept the associated costs.

Quality

Fixing products and services that don't conform to specifications. For example, replacing a machine on a production line that has a high error rate.

Operations

Operational corrective actions such as maintenance on equipment and assets that are broken.

Performance Management

In the context of performance management, corrective action implies a problem that can't be addressed with subtle feedback and coaching. It is often viewed as the last step before disciplinary action. For example, a corrective action might involve a formal verbal or written warning to stop being late for work.

Information Systems

The incident management process of troubleshooting failures of IT services and infrastructure. A corrective action is often a short term fix such as backing out a recent configuration change.

Compliance

A government regulator may issue corrective actions to firms that are in violation of laws and regulations. For example, a government might list corrective actions for a restaurant that is shut down due to insanitary conditions in the kitchen. Such actions might include a requirement to separate work areas, establish acceptable processes and perform cleaning tasks.
Overview: Correction Action
TypeProject Management
Quality Control
Problem Solving
Compliance
DefinitionSteps that are required to address a problem.
Related ConceptsPreventive Action
Project Failure
Quality Control
Problem Solving

Project Management

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Acceptance Criteria
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Agile
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Change Control
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