Root cause analysis and fixing the root cause of problems | Process improvements |
Changes to procedures | Equipment maintenance |
Communication initiatives | Updating information |
Re-engineering processes | |
Designing out latent human error | Replacing equipment or infrastructure |
Replacing an underperforming partner | Workarounds |
Implementing automation such as a script | New or improved validations |
Policy updates | Risk mitigation |
Team culture initiatives | Training |
Audits | Data quality improvement |
New or improved integration | Quality control checks |
Error detection, reporting and notifications | Code changes |
Checklists and checkpoints | Redesigning products and services |
Improved materials, components or parts | Improved backup and restore processes |
Implementing standard operating procedures | New infrastructure |
New reporting | New or updated roles & responsibilities |
Updating performance objectives, measurements and incentives | Updated quality assurance or quality control practices |
Implementing or updating supplier scorecards | Increased resilience such as backup infrastructure |
Improved change control processes | Improved configuration management processes |
Improved record keeping and documentation processes | New workflows |
New approvals | Customer apologies, compensation and customer service recovery |
Projects
Addressing project problems such as a technical hurdle, business issue, schedule slippage or cost overrun. For example, a critical project resource suddenly resigns and it becomes clear they won't deliver a number of items. A corrective action is proposed that a more junior employee will attempt the work on a best effort basis. Alternatively, a consultant might be brought it to complete the work if stakeholders will accept the associated costs.Quality
Fixing products and services that don't conform to specifications. For example, replacing a machine on a production line that has a high error rate.Operations
Operational corrective actions such as maintenance on equipment and assets that are broken.Performance Management
In the context of performance management, corrective action implies a problem that can't be addressed with subtle feedback and coaching. It is often viewed as the last step before disciplinary action. For example, a corrective action might involve a formal verbal or written warning to stop being late for work.Information Systems
The incident management process of troubleshooting failures of IT services and infrastructure. A corrective action is often a short term fix such as backing out a recent configuration change.Compliance
A government regulator may issue corrective actions to firms that are in violation of laws and regulations. For example, a government might list corrective actions for a restaurant that is shut down due to insanitary conditions in the kitchen. Such actions might include a requirement to separate work areas, establish acceptable processes and perform cleaning tasks.| Overview: Correction Action | ||
Type | ||
Definition | Steps that are required to address a problem. | |
Related Concepts | ||
