Accurate billing | Brand reliability – similar reliability across all the products and services offered by a brand |
Consistent advice and answers to questions | Consistent build quality |
Consistent comfort and convenience | Consistent customer experience |
Consistent formulations | Consistent performance during peak times |
Consistent presentation e.g. of menu items in a restaurant | Consistent results and outcomes |
Consistent safety | Consistent service |
Consistent speed | Consistently fast and helpful support |
Consistently friendly and professional | Corrosion resistance |
Dependability | Durability |
Error tolerance | Fault tolerance |
Impact resistance | Information accuracy |
Lack of errors | Material durability |
Meets commitments | On-time delivery |
Order accuracy | Precision and accuracy of performance |
Predictability | Product strength e.g. compressive strength |
Reliable updates that don’t cause disruptions | Resilience – withstands stress |
Robustness – withstands unexpected conditions | Scratch resistance |
Stability | Structural durability |
Trustworthiness | UV resistance |
Uptime of a service | Water resistance |
Wear durability | Weather resistance |
