Management by ExceptionManagement by exception is the practice of putting in place processes, systems and procedures to reduce the work of managers to handling exceptions. Such exceptions are viewed as too obscure and random to systematize. For example, a hotel that has standard operating and customer service practices whereby a manager only steps in where something is going wrong to handle things such as customer complaints. This is a reasonable approach to management that implies a high degree of organizational maturity.
Mushroom ManagementMushroom management is the poor practice of failing to support employees but then strictly disciplining them when something goes wrong. For example, a hotel that fails to implement training and processes for customer service but then harshly disciplines staff when a customer is dissatisfied.
Reactive ModeReactive mode is when an organization or team is constantly flooded with problems such that they have no resources to work on preventative measures to reduce the flow of such problems. This typically stems from structural problems such as broken systems, processes and culture. Such structural problems result from poor management but once they occur talented managers may also have trouble correcting the situation.
Last Responsible MomentLast responsible moment is the practice of delaying decisions and actions until they need to be committed. This is typical of an aggressive risk taking environment such as a startup whereby a team is always working on their most important opportunity or pressing problem. Such teams never waste resources on theoretical risks that might occur 10 years from now. However, they tend to be extremely productive, creative and high throughput such that they can fix problems quickly nonetheless.
Management by Crisis vs Crisis ManagementManagement by crisis is the practice of dealing with problems only after they occur. This should not be confused with crisis management, the practice of managing large scale problems such as disasters. Crisis management includes a planning and preparation phase whereby a firm builds up resilience to potential crises.
|Overview: Management By Crisis
A style of management whereby a manager is disengaged until a problem happens at which point they aggressively manage the situation.