CommunicationImproving communication such as lunch-and-learn sessions that explain the value created by a team and the challenges they are facing.Influencing stakeholders by being visible and useful. For example, a line manager who is useful to executive management because they are often digging up relevant data points that quantify known problems, threats or opportunities.
Managing ExpectationsMaking it clear to stakeholders what you will deliver and what is out of scope. It is common for stakeholders to imagine a team is going to do things that they haven't actually committed to do. As such, a manager may improve stakeholder relationships by documenting and communicating out of scope items.
TransparencyTransparency is the process of selling the value of a team by communicating your work. For example, an IT manager who provides an useful dashboard that communicates the number of transactions handled by systems for each business unit.
ControlsImplementing internal controls that reduce risk or improve consistency. For example, implementing segregation of duties such as multiple approvals for hiring that ensure that people can't hire unqualified candidates.
DirectionCommunicating clear direction to employees. For example, documenting meeting minutes such that action items are captured with an expected completion date. toil.last responsible moment or mise en place.automation, capital and process improvements to improve efficiency. For example, a system for reusing shipping packages that reduces waste. market research and business experiments before making product design decisions.Quality assurance or quality control improvements such as the practice of investigating the root cause of incidents to fix underlying problems. knowledge. For example, an IT manager who improves knowledge by asking that developers create an operations guide for their software products.organizational culture. For example, a manager who establishes the norm that customers are always discussed in a respectful manner in internal conversations.identifying, analyzing and treating risk. For example, an operations manager who identifies and treats risks to a production process.business metrics or management accounting measurements such as a customer service manager who develops a way to manage customer satisfaction by customer service agent.
SchedulesReducing schedule variances by improving time management, productivity or estimates.
Budget ControlReducing budget variances by improving estimates or efficiency. For example, a manager who uses reference class forecasting to improve the quality of project estimates.reduce costs. For example, an IT manager who does an analysis that indicates that a software package hosted in-house costs $4.5 million a year to operate and support with similar packages available as a cloud service for $900,000 a year.
|Overview: Management Improvement
A change that a manager makes to better achieve objectives.