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Quality is the value of something. This can be applied to materials, ingredients, parts, components, products, packaging, services, experiences, activities, events, documents, infrastructure and environments. Quality is always situational and subjective whereby what is quality for one particular use may not be quality for some other use. The following are common meanings of quality.
Accuracy | Adaptability | Aesthetics | Agility | Availability | Comfort | Competent work | Consistency | Convenience | Courteous service | Craftsmanship | Durability | Effectiveness | Efficiency | Engaging experiences | Flexibility | Functionality | Helpful service | Intuitiveness | Meaningful experiences | Originality | Performance | Precision | Professionalism | Reliability | Resilience | Safety | Security | Sensory experience e.g. taste of food | Solves problems | Speed | Stability | Style | Usability | Visual appeal |
Fit for purpose is a common way to describe quality for a particular use. For example there is no reason for tissue paper to be super durable because it is immediately disposable. However, it is important for tissue paper to be hygienic, soft and to come in useful packaging.Quality is often measured in terms of customer needs, expectations and perceptions. If customers think something is high quality then it is high quality.Design quality is the value of a design. If something is poorly designed it will be low quality no matter how well it is manufactured and tested.Build quality is how well something is designed, manufactured and tested.Conformance quality simply means that something passes a set of quality control tests that indicate it conforms to specifications. |
Type | | Definition (1) | The value of something relative to its purpose. | Definition (2) | The value of something relative to its use. | Definition (3) | A product, service or experience that meets customer needs that is perceived as high value by customers. | Related Concepts | |
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