Increase customer satisfaction to 87%. | Reduce customer complaints by 30%. |
Reduce billing errors by 80% to to 3 per million bills. | Reduce 1st year warrantee claims by 90%. |
Reduce product failures to less than 0.5% per year in the first five years of operation. | Reduce defects by 10%. |
Increase uptime to 99.95%. | Reduce rework and rejections to less than 0.5%. |
Improve perceptions of product quality by 40% with a new design. | Reduce customer wait time by 30%. |
Increase perceived usability by 15%. | Increase positive reviews by 50%. |
Reduce negative viewed by 50%. | Increase average review to 4.1 or higher on the ____ ecommerce platform. |
Reduce order errors by 50% to 2 errors per million orders. | Increase on-time performance to 99.5%. |
Reduce system crashes to 1 per million hours of operation. | Increase internal kitchen inspection score to 95% or higher. |
Achieve 100% compliance to health regulations across all locations. | Achieve 0 complaints related to allergens in food. |
Increase return customer rate to 30% of visits. | Achieve and sustain _____ product certification. |
Decrease battery charge time by 70%. | Increase battery life by 140%. |
Improve service quality rating to 4.7 out of 5. | Improve drop test results to 99.6% of units with zero visible or functional damage. |
Improve stress test results to 100% of units withstanding stresses equivalent to 3 years of use. | Increase customer loyalty score to 9. |
Maintain availability of 99.99%. | Achieve a dispatch reliability of 98% (relates to flights that depart on time). |
Improve quality assurance monitoring score to 85%. | Improve first call resolution rate to 90%. |
Reduce mean-time-to-repair to 3 hours or less for severity 1 and 2 incidents. | Reduce management escalation rate to 0.5% of customer interactions. |
Reduce customer returns by 50%. | Improve adherence to schedule to 70%. |
Streamline billing process to reduce monthly bill generation time to 24 hours or less. | Improve perceived helpfulness of service to 4 out of 5. |
Increase positive mentions by 200%. | Improve customer response time to 2 hours or less. (applies to responding to requests in social media) |
Reduce defect rate to 0.1%. | Increase first-time right rate to 99.9%. |
Increase process compliance rate to 100%. | Improve non-conformance cost below $1 million a month. |
Reduce the cost of quality to $4 per unit. |
