IT quality can also be reduced to several quality types:
Lack of negative features
Disaster recovery capabilities
Backup & restore
Quality assurance processes
Quality control processes
Customer advocacy processes
Continuous improvement processes
Incident resolution processes
Problem management processes
Next: High Quality
The core value of a technology is its ability to meet customer needs and preferences.
Usability & Support
Technologies that are pleasing and productive to use with helpful and fast support.
Systems, platforms and services that achieve strategy in an efficient way.
The value of a technology can’t be separated from how well it is operated, maintained and supported.
The practice of defending IT and related resources such as data from unauthorized access or disruption.
Reliability & Performance
The availability, speed and throughput of technology.
The process of testing, monitoring, gathering feedback and continually improving IT quality.