Usability | User support |
Functions | Features |
Lack of negative features | Reliability |
Fault tolerance | Stability |
Resilience | Disaster recovery capabilities |
Backup & restore | Redundancy |
Availability | Performance |
Response times | Scalability |
Throughput | Latency |
Efficiency | Maintainability |
Change control | Compatibility |
Interoperability | Robustness |
Error handling | Graceful degradation |
Transactional integrity | Data accuracy |
Data consistency | Data completeness |
Data correctness | Data relevance |
Data governance | Cybersecurity |
Confidentiality | Data protection |
Privacy protection | Auditability |
Accessibility | Compliance |
Regular audits | Ethical |
Quality assurance processes | Quality control processes |
Feedback processes | Customer advocacy processes |
Continuous improvement processes | Monitoring |
Incident resolution processes | Problem management processes |
Risk managed | Modern |
Customer Needs
The core value of a technology is its ability to meet customer needs and preferences.
Usability & Support
Technologies that are pleasing and productive to use with helpful and fast support.
Business Alignment
Systems, platforms and services that achieve strategy in an efficient way.
Operational Excellence
The value of a technology can’t be separated from how well it is operated, maintained and supported.
Cybersecurity
The practice of defending IT and related resources such as data from unauthorized access or disruption.
Reliability & Performance
The availability, speed and throughput of technology.
Quality Management
The process of testing, monitoring, gathering feedback and continually improving IT quality.
