Customer Needs
Indicating that products will meet customer needs. This is often phrased in marketing terms. For example, the principle that products will "delight consumers" or "be affordable, safe and reliable."Customer Preferences
Indicating that products will be designed to customer requirements, be customizable or be offered in variety designed to suit customer preferences.Service & Experience
A customer service and/or customer experience principle.Listening
A commitment to listen to the customer and use their input to improve quality.Compliance
Compliance to regulations and standards.Health & Safety
Committing to a safe product.Defects
A commitment to work towards zero defects in products and services.Accuracy
Accuracy beyond zero defects such as accurate product descriptions. For example, a principle of honesty and directness.Testing
Specifically mentioning how you will test. For example, mentioning that every item is tested before it gets out the door.Waste
A commitment to work towards zero waste.Improvement
The principle that you will continually improve.Industry Specific
Stating your value proposition. In other words, promising to be good at something.People
A commitment to have a positive impact on the communities in which you operate.Privacy
If your firm handles a good deal of customer data, promise to secure it and keep it private.Environment
A commitment to environmentally responsible products, services and operations.Sourcing
The principle that parts, materials and services will be responsibly sourced.| Overview: Quality Policy | ||
Type | ||
Definition | A short document that describes a firm's commitment to quality and lists a set of quality principles. | |
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