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Business capacity is the volume of work that can be handled by an organization, team, process, service or tool. It can often be scaled up and down by adding, reallocating and subtracting resources. The following are illustrative examples of a business capacity.
TeamsA team of 10 software developers that can develop and launch 400 story points a month.ServicesA software platform that can handle 2,000 concurrent users based on its current deployment.ProcessesA call center that can handle 3,500 calls an hour at its maximum staffing level.FacilitiesA data center that can house 14,000 computing units.InfrastructureA network connection that can handle 6.312 Mbit/s of traffic.
Production LinesA production line that can sort, wash and package 12 bags of apples a minute. MachinesA packaging machine that can package 380 cookies a minute.DevicesA storage device that has 16 TB of capacity with 90% currently utilized.|
| Type | | | Definition | The volume of work that can be handled by an organization, team, process, service or tool. | | Related Concepts | |
Service Management
This is the complete list of articles we have written about service management.
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An overview of capacity management.
An overview of capacity management.
A definition of capacity constraint with examples.
A definition of service capacity with examples.
A guide to capacity planning.
A definition of concurrent user with examples.
A list of IT service management terms.
The difference between a SLA and a OLA.
The difference between incidents and problems explained.
A list of common high availability techniques.
The common functions of application management.
A definition of DevOps with an outline of its components.
The definition of IT services with examples.
An overview of patch management with examples.
An overview of process improvement with examples.
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