IT services are technology functions that are offered with support and management. This allows customers to use information technology without managing complexities such as maintenance, security, scalability and resilience. IT services may be offered by internal teams or external partners. They typically offer a help desk for support and an SLA that defines the quality of the service. The following are common examples of IT services.
Systems that automate work such as a banking system that performs account reconciliation.Software that is primarily intended to be used by people such as a customer relationship management platform.
Data VisualizationApplications that visualize data for users.
Software such as a data mining tool or statistics platform that is used to find meaning in data.Software for controlling and sharing knowledge such as a document management platform.
ContentPlatforms for publishing information such as a blogging platform or content management tool.Software for creating and publishing media such as a video publishing platform.
CommunicationCommunication tools such as chat, email, voice, messaging and telepresence.
Technologies for orchestrating and choreographing business processes such as a workflow engine.
End-user DevicesManagement and support for a fleet of technology devices. For example, an IT service that manages all the computers and mobile devices assigned to employees at a firm.
Data processing including cloud computing platforms.
Data StorageData storage including files, application data and databases.APIs offered as a managed service. For example, an API that provides market data to banks.
Technologies to secure information technology environments. For example, a security platform that monitors for threats and automatically patches vulnerabilities.Digital infrastructure such as mobile and wired networking.The concept of IT services may be extended to the management of physical things. For example, an aircraft engine manufacturer that monitors operating jet engines in realtime as a service to airlines.
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