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16 Examples of IT Services

 , updated on January 30, 2018
IT services are technology functions that are offered with support and management. This allows customers to use information technology without managing complexities such as maintenance, security, scalability and resilience. IT services may be offered by internal teams or external partners. They typically offer a help desk for support and an SLA that defines the quality of the service. The following are common examples of IT services.

Systems

Systems that automate work such as a banking system that performs account reconciliation.

Applications

Software that is primarily intended to be used by people such as a customer relationship management platform.

Data Visualization

Applications that visualize data for users.

Data Analysis

Software such as a data mining tool or statistics platform that is used to find meaning in data.

Knowledge Management

Software for controlling and sharing knowledge such as a document management platform.

Content

Platforms for publishing information such as a blogging platform or content management tool.

Media

Software for creating and publishing media such as a video publishing platform.

Communication

Communication tools such as chat, email, voice, messaging and telepresence.

Business Processes

Technologies for orchestrating and choreographing business processes such as a workflow engine.

End-user Devices

Management and support for a fleet of technology devices. For example, an IT service that manages all the computers and mobile devices assigned to employees at a firm.

Data Processing

Data processing including cloud computing platforms.

Data Storage

Data storage including files, application data and databases.

APIs

APIs offered as a managed service. For example, an API that provides market data to banks.

Information Security

Technologies to secure information technology environments. For example, a security platform that monitors for threats and automatically patches vulnerabilities.

Infrastructure

Digital infrastructure such as mobile and wired networking.

Internet of Things

The concept of IT services may be extended to the management of physical things. For example, an aircraft engine manufacturer that monitors operating jet engines in realtime as a service to airlines.
Overview: IT Services
Type
Definition
Information technology that is offered with support and management.
Related Concepts

IT Services

This is the complete list of articles we have written about it services.
Applications
Choreography
Cloud Computing
Data
Data Analysis
Data Mining
Data Processing
Databases
Files
Help Desk
Infrastructure
IT Services
Knowledge
Market Data
Media
Networking
Systems
Telepresence
Types of IT Service
Workflow
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A list of IT service management terms.

SLA vs OLA

The difference between a SLA and a OLA.

Incident vs Problem

The difference between incidents and problems explained.

High Availability

A list of common high availability techniques.

Application Management

The common functions of application management.

Capacity Management

An overview of capacity management.

DevOps

A definition of DevOps with an outline of its components.

Patch Management

An overview of patch management with examples.

Process Improvement Examples

An overview of process improvement with examples.

App vs Application

The difference between app and application explained.

Workload Automation

A definition of workload automation with examples.

Systems

A definition of systems technology with examples.

Application Support

The common types of application support.

Electronic Data Processing

A definition of electronic data processing with examples.

Digital Infrastructure

A definition of digital infrastructure with common examples.

Data Examples

Common examples of data.
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