Calls Per Minute
A particular call center can service 22 calls per minute while meeting targets such as customer satisfaction ratings.Concurrent Users
A software platform can service 3,000 concurrent users while meeting service level objectives.Requests Per Minute
A website can handle 1,000 requests a minute while delivering on its SLA for performance and availability.Seating Capacity
A restaurant has seating for 90 customers.Bandwidth
A network service offers bandwidth of 100 Mbit/s.Data Storage
A software service offers data storage of 4 TB per account.Customers Per Hour
An airline counter can check in 1,200 passengers an hour with a waiting time of less than 20 minutes.Tickets Per Hour
An IT support desk can handle 12 tickets per hour while delivering its SLA such as a mean time to repair target.| Overview: Service Capacity | ||
Type | ||
Definition | The volume that a service can handle while meeting objectives in areas such as quality and performance. | |
Related Concepts | ||
