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Service capacity is the volume that a service can handle while maintaining standards of quality and performance. The following are illustrative examples of service capacity.
Calls Per MinuteA particular call center can service 22 calls per minute while meeting targets such as customer satisfaction ratings.Concurrent UsersA software platform can service 3,000 concurrent users while meeting service level objectives.Requests Per MinuteA website can handle 1,000 requests a minute while delivering on its SLA for performance and availability.
Seating CapacityA restaurant has seating for 90 customers.BandwidthA network service offers bandwidth of 100 Mbit/s.Data StorageA software service offers data storage of 4 TB per account.Customers Per Hour An airline counter can check in 1,200 passengers an hour with a waiting time of less than 20 minutes.Tickets Per HourAn IT support desk can handle 12 tickets per hour while delivering its SLA such as a mean time to repair target.|
| Type | | | Definition | The volume that a service can handle while meeting objectives in areas such as quality and performance. | | Related Concepts | |
Service Management
This is the complete list of articles we have written about service management.
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An overview of capacity management.
An overview of capacity management.
A definition of business capacity with examples.
The common types of capacity strategy.
A definition of capacity constraint with examples.
A guide to capacity planning.
A definition of service level agreement with a few examples.
The difference between a SLA and a OLA.
A list of common service level objectives.
The difference between Service Level Agreements and Service Level Objectives.
An overview of service delivery with examples.
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