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8 Examples of Service Capacity

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Service capacity is the volume that a service can handle while maintaining standards of quality and performance. The following are illustrative examples of service capacity.

Calls Per Minute

A particular call center can service 22 calls per minute while meeting targets such as customer satisfaction ratings.

Concurrent Users

A software platform can service 3,000 concurrent users while meeting service level objectives.

Requests Per Minute

A website can handle 1,000 requests a minute while delivering on its SLA for performance and availability.

Seating Capacity

A restaurant has seating for 90 customers.


A network service offers bandwidth of 100 Mbit/s.

Data Storage

A software service offers data storage of 4 TB per account.

Customers Per Hour

An airline counter can check in 1,200 passengers an hour with a waiting time of less than 20 minutes.

Tickets Per Hour

An IT support desk can handle 12 tickets per hour while delivering its SLA such as a mean time to repair target.
Overview: Service Capacity
The volume that a service can handle while meeting objectives in areas such as quality and performance.
Related Concepts

Service Management

This is the complete list of articles we have written about service management.
Configuration Item
Help Desk
Incident Management
Incident Process
Incident Response
IT Capabilities
IT Gaps
IT Services
Patch Management
Problem Management
Root Cause Analysis
Service Level
Support Levels
More ...
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