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11 Examples of a Configuration Item

 , updated on August 30, 2023
A configuration item, or CI, is anything uniquely identifiable that can be changed independently. They are used in service management, change management, configuration management, incident management and a variety of other processes related to directing and controlling change. Configuration items can overlap and exist at many levels of granularity. They can be physical things, information technology elements or concepts. Their definition is intentionally broad so that a wide number of industries can model things they change with the same set of tools. The following are illustrative examples of configuration items.

Software

A operating system installed on a particular machine can be considered a CI.

Software Components

A particular tool offered by an operating system.

Hardware

A physical machine.

File

A file such as a configuration file.

API

A technical interface such as an API.

Integration

Transactions, batch jobs, services or interfaces that integration data or processes.

Processes

Business processes.

Service

A service such as an payment service offered to customers or a technology service offered to internal business users.

Infrastructure

Infrastructure services or components such as backup power at a data center.

Facilities

Locations such as offices or data centers.

Data

Data collections and structures such as a database.

Metadata

Metadata such as a database schema.
Overview: Configuration Item
Type
Service Management
IT Service Management
Management
ITIL
Definition (1)
Identifiable entities that can be changed independently.
Definition (ITIL v3)
Any component that needs to be managed in order to deliver an IT Service.
Related Concepts
Service Management
Configuration Management
Next: Configuration Management
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Configuration Item
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