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A configuration item, or CI, is anything uniquely identifiable that can be changed independently. They are used in service management, change management, configuration management, incident management and a variety of other processes related to directing and controlling change. Configuration items can overlap and exist at many levels of granularity. They can be physical things, information technology elements or concepts. Their definition is intentionally broad so that a wide number of industries can model things they change with the same set of tools. The following are illustrative examples of configuration items.
SoftwareA operating system installed on a particular machine can be considered a CI. Software ComponentsA particular tool offered by an operating system.HardwareA physical machine.FileA file such as a configuration file.APIA technical interface such as an API.IntegrationTransactions, batch jobs, services or interfaces that integration data or processes.
ProcessesBusiness processes.ServiceA service such as an payment service offered to customers or a technology service offered to internal business users.InfrastructureInfrastructure services or components such as backup power at a data center.FacilitiesLocations such as offices or data centers.DataData collections and structures such as a database.Metadata Metadata such as a database schema.|
Type | | Definition (1) | Identifiable entities that can be changed independently. | Definition (ITIL v3) | Any component that needs to be managed in order to deliver an IT Service. | Related Concepts | |
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