Capacity management is the practice of managing the limitations of business and technology services. Its goal is typically to meet service scalability levels defined by business strategy and service level agreements while managing costs.
PurposeService capacity is usually associated with a cost such as the need to hire more employees and buy more equipment. Capacity management seeks to balance these costs with the capacity of services to handle average and peak demand. In many cases, capacity management also considers unusual demand such as disaster recovery scenarios. For example, the need for emergency services after a natural disaster.
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