A lack of automation | Architectural issues e.g. an incomprehensible system that is difficult to update and maintain |
Business continuity and disaster resilience shortfalls | Data quality issues |
Information security vulnerabilities | Infrastructure issues |
Insufficient backup & restore | Insufficient internal controls |
Lack of access control | Lack of audit trail |
Lack of clear ownership e.g. customer data that is owned by multiple business units with no agreement on how to fix problems | Lack of documentation e.g. a system with no architecture or design documentation |
Lack of knowledge / documentation e.g. an algorithmic decision that nobody can explain | Lack of measurement, metrics and reporting. |
Lack of operations capabilities e.g. systems with no operating manual | Legacy systems that are a maintenance risk |
Low availability & reliability | Mismatch between systems and business processes |
Noncompliance with current or upcoming regulations | Poor usability |
Productivity issues caused by technology shortfalls e.g. a task that requires logging in to multiple systems | Redundant or inefficient processes |
Replicated data | Software development practices such as insufficient version control |
Standards noncompliance | Unaddressed problems e.g. root causes of incidents |
Unmanaged risks | Unresolved audit issues |
| Overview: IT Gaps | ||
Type | ||
Definition | The difference between the current state of information technology and a target or ideal state. | |
Related Concepts | ||
