Infrastructure services are foundational information technologies that are offered as a service such that they are supported and managed. This spares customers the cost, complexity and risk of managing their own digital infrastructure. The following are common examples of infrastructure services.
Communication ServicesCommunication services such as voice, email, messaging and collaboration tools.Basic connectivity such as wired and mobile internet.Computing infrastructure such as a cloud computing platform that allows data processing to be scaled up and down.
Data StorageData storage include cloud storage and databases.
Content & MediaPlatforms for sharing media and information such as a blogging platform or content management system.Knowledge management functions such as a document management tool.
Systems that automate work such as a workflow platform.Software that is used by people such as a media editing tool.Management of physical things as an IT service. For example, solar panels that are fully managed such that they are automatically monitored, optimized and maintained.
User DevicesManagement of a fleet of end-user devices such as laptops, tablets and phones.Services for information security such as an intrusion detection service or vulnerability management platform.Infrastructure services that improve an organization's resilience to stresses such as information security incidents and disasters. For example, a data backup service or hot site.
NotesInfrastructure services typically provide a help desk to support users with an SLA that guarantees a level of service. For example, an application platform might promise a 99.99% uptime in its SLA with penalties for non-performance.
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