Communication Services
Communication services such as voice, email, messaging and collaboration tools.Networking
Basic connectivity such as wired and mobile internet.Data Processing
Computing infrastructure such as a cloud computing platform that allows data processing to be scaled up and down.Data Storage
Data storage include cloud storage and databases.Content & Media
Platforms for sharing media and information such as a blogging platform or content management system.Knowledge Management
Knowledge management functions such as a document management tool.Systems
Systems that automate work such as a workflow platform.Applications
Software that is used by people such as a media editing tool.Internet of Things
Management of physical things as an IT service. For example, solar panels that are fully managed such that they are automatically monitored, optimized and maintained.User Devices
Management of a fleet of end-user devices such as laptops, tablets and phones.Information Security
Services for information security such as an intrusion detection service or vulnerability management platform.Resilience
Infrastructure services that improve an organization's resilience to stresses such as information security incidents and disasters. For example, a data backup service or hot site.Notes
Infrastructure services typically provide a help desk to support users with an SLA that guarantees a level of service. For example, an application platform might promise a 99.99% uptime in its SLA with penalties for non-performance.| Overview: Infrastructure Services | ||
Type | ||
Definition | Foundational information technologies that are offered as a service such that they are supported and managed. | |
Related Concepts | ||
