|Overview: Service Delivery|
|Definition||The practice of providing a service including processes to design, develop, deploy and operate services.|
|Related Concepts||Service ManagementService Support|
What is Service Delivery?
John Spacey, updated on January 10, 2023
Service delivery is the end-to-end process of providing a service to customers or the internal clients of an organization. This typically includes processes to design, develop, deploy and operate services. In many cases, service delivery also includes management of the contractual and financial aspects of service level agreements. However, service support is often considered a separate process.
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