Capacity management is the process of planning the resources required to meet business demands. This includes capacity forecasting, planning, monitoring and performance analysis. This can happen at three levels in an organization:
Business Capacity ManagementThe capacity of teams, business capabilities and processes. This can include human resources, equipment, infrastructure, facilities and technology. For example, an operations team plans the resources required to boost production by 10,000 units a day.
Service Capacity ManagementCapacity management for an IT service. This may include resources such as network, data center space, cooling, power, cpu and disk space. For example, a software service that offers an SLA to customers plans the capacity required to meet service levels based on sales forecasts.
Component Capacity ManagementLow level capacity management such as planning the software licenses and disk space required for a single application.
This is the complete list of articles we have written about service management.
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A definition of business capacity with examples.
A definition of service capacity with examples.
A list of IT service management terms.
The difference between a SLA and a OLA.
The difference between incidents and problems explained.
A list of common high availability techniques.
The common functions of application management.
A definition of DevOps with an outline of its components.
The definition of IT services with examples.
An overview of patch management with examples.
An overview of process improvement with examples.
A definition of service level agreement with a few examples.
A list of common service level objectives.
The difference between Service Level Agreements and Service Level Objectives.
An overview of service delivery with examples.
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