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58 Examples of IT Capabilities

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IT capabilities are services and practices that are delivered by an information technology organization, department or team. These can be listed out and evaluated as part of capability management - an approach to management that views an organization as a collection of capabilities that can be measured, benchmarked and improved. The following are common IT capabilities.
Access Management
Analytics
Application Development
Asset Management
Backup & Restore
Business Analysis
Business Architecture
Capacity Management
Change Control
Change Management
Compliance
Configuration Management
Contract Management
Data Architecture
Data Center Operations
Data Governance
Data Science
Database Services
Deployment Management
End-user Computing e.g. mobile devices
IT Budgets
IT Gap Analysis
IT Governance
IT Metrics
IT Modernization
IT Operations / Devops
IT Risk Management
IT Strategy
Incident Management
Information Architecture
Information Security
Infrastructure Management
Master Data Management
Media Services
Partner/Supplier Management
Personal Data Protection
Problem Management
Procurement
Program Management
Project & Portfolio Management
Project Estimates
Provisioning
Quality Assurance & Testing
Release Management
Reporting
Service Continuity
Service Desk / End-user Support
Service Level Management
Service Management
Stakeholder Management
System Architecture
Systems / Data Integration
Systems / Software Design
Systems Analysis
Systems Development
Training
User Experience Design
Visual Design
It is possible to list capabilities at several levels of detail whereby top level capabilities such as information security can be decomposed into component capabilities such as patch management.
Capabilities can be evaluated against a maturity model. For example, project management can be evaluated against a methodology or a body of knowledge.
Entities in your organization such as systems or teams can be evaluated in terms of capabilities. For example, if you have 230 systems you can list standard capabilities such as backup & restore and confirm which systems have this capability.
Overview: IT Capabilities
Type
Definition
Services and practices that are delivered by an information technology organization, department or team.
Related Concepts

Information Technology

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